While some people are very happy with the phone-based customer service they have received, others have made complaints. Sony is a very large company, so it is not surprising that one can find a range of opinions about Sony's customer service online. How Do People Feel About Their Calls to Sony Customer Support? ![]() It's also a good idea to have pen and paper handy so that you can take notes during your call.īe prepared to give the representative who answers your call details about your product or products, including serial and model numbers. Have your product, your invoice and any other relevant information, such as a warranty, in front of you. Double-check the hours of operation to avoid frustration. The customer support page on Sony's website provides you with guidance in finding the correct department to call. ![]()
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